We understand that plans can change. However, due to the nature of our bookings and preparation for each guest experience, we have implemented the following policy:
Cancellation Policy
- Full Refund: There is no full refund. However, you may consider rescheduling to another date.
- 50% Refund: Cancellations made at least 7 days before arrival are eligible for a 50% refund.
- No Refund: Cancellations made less than 7 days before arrival, no-shows, and early departures after check-in are non-refundable.
Date Changes
You may request to reschedule your stay once, provided it is done at least 7 days before arrival and subject to availability. A ₦10,000 rescheduling fee may apply.
Non-Refundable Bookings
Discounted, promotional, or special packages are non-refundable and non-transferable. These are clearly marked at the time of booking.
Inclement Weather / Force Majeure
Refunds are not issued due to weather conditions. In the case of emergencies or acts of God, bookings may be rescheduled at the resort's discretion.
Early Departures / Unused Services
Once checked in, early departures or unused nights are not refundable.
Refund Method
Refunds are processed to the original method of payment. Payment refund processing typically takes a minimum of 7 working days.